Refund policy

GlobalMartX Returns and Refund Policy

GlobalMartX aims to provide a satisfactory shopping experience. Customers should provide complete and accurate delivery details when placing an order. For shipping, product, return, or refund issues, please contact customer support promptly.

Returns and Exchanges

Return or exchange requests must be submitted within 14 days after receipt of the order. Eligibility remains subject to applicable law and the conditions in this policy.

Eligible items must be in like-new condition, unworn or unused, without visible wear or damage, with tags attached where applicable, and in their original packaging where applicable.

  • Change-of-mind returns: The customer is responsible for return shipping unless the item is defective, damaged, incorrect, or the issue was caused by GlobalMartX.

  • Shipping charges: Shipping charges are non-refundable. If a return is caused by the customer, the customer is responsible for the shipping fee charged by the selected carrier.

  • Exchanges: An exchange may be offered only when replacement stock is available. GlobalMartX does not promise an exchange when the requested replacement is out of stock.

  • Non-eligible items: Certain items may be excluded from return or exchange where stated in the applicable product listing or required by applicable law.

How to Start a Return

Customers must contact GlobalMartX before sending anything back. Please include your order number, a description of the issue, and clear photographs when the item is damaged or low quality.

Please wait for return instructions before shipping an item. Customers must receive the applicable return address and instructions from support before initiating a return.

The support team generally begins after-sales processing within 24 hours where reasonably possible. This is an acknowledgement or processing target and is not a guarantee of a final resolution time.

Damaged, Defective, Incorrect, or Low-Quality Items

Customers should contact support immediately after delivery if an item is damaged, defective, incorrect, or appears to be low quality. Please provide clear photographs of the item, packaging, tag, and damaged or defective area.

If the issue is confirmed to have been caused by a manufacturing defect, shipping damage, or an incorrect item sent by GlobalMartX, GlobalMartX may provide a replacement or refund, subject to applicable law and product availability.

Where required by law, GlobalMartX will not charge the customer return shipping for an issue caused by GlobalMartX or by shipping damage. GlobalMartX may require the item to be returned before determining or completing the applicable remedy; customers should follow the instructions provided by support.

Cancellations

Orders may be cancelled before shipment, subject to applicable law and the order status. Customers should contact support promptly and provide their order number.

If an order has already shipped, customers should contact support and may refuse delivery where possible. Any refund for a refused or shipped order may be issued after the parcel is returned and may be reduced by non-refundable shipping or return costs where permitted by law.

Warranty and Exclusions

To the extent a warranty is described in this policy, it covers manufacturing defects only. It does not cover accidental damage, improper care, normal wear and tear, fading or material breakdown caused by sun exposure, after-market modifications, or water exposure.

Nothing in this policy excludes or limits statutory consumer rights that cannot lawfully be excluded or limited.

Refunds

A full refund may be available when the product is confirmed to be completely non-functional, when GlobalMartX sent the wrong item, or when an eligible item is otherwise approved for a full refund. The applicable remedy remains subject to applicable law and review of the order circumstances.

For deliveries to South America, if an order has not arrived within 90 business days after placement, please contact support so the order can be investigated and an applicable remedy can be determined.

This South America delivery statement does not guarantee a refund solely because the stated period has elapsed. Applicable law, carrier records, and the circumstances of the order may require review before a remedy is determined.

Approved refunds are generally returned to the original payment method within 3–5 business days after processing. Banks and payment providers may take additional time to make funds available.

Shipping Costs and High-Value Returns

Return shipping is normally the customer’s responsibility for change-of-mind returns, and shipping costs are non-refundable.

For items valued over $100, customers are encouraged to use a trackable shipping service or shipping insurance.

For defective, damaged, or incorrect items caused by GlobalMartX, customers will not be charged return shipping where required by law.

Return Instructions and Contact

Before returning an item, contact GlobalMartX at pristinabeautysolution@gmail.com to receive the applicable return address and return instructions. Do not send an item to an address that has not been provided by support.

Cancellation and Return Timing Summary

  • Returns and exchanges: Requests must be submitted within 14 days after receipt.

  • Cancellations: Requests should be submitted before shipment.

  • After-sales support: Requests are generally acknowledged or processing is generally started within 24 hours where reasonably possible, without a guarantee of final resolution time.

These terms do not limit any rights required by applicable law.